Privacy Policy

1. Introduction

Energy Bloom Online School of Programming ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website energy-bloom.com or use our services.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our courses
• Subscribe to our newsletter
• Contact us through our contact form
• Create an account on our platform
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, postal address)
• Payment information (processed through secure third-party payment processors)
• Educational background and programming experience
• Communications preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location information
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Date and time of visits

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and maintaining our educational services
• Processing course enrollments and payments
• Sending you newsletters, course updates, and promotional materials
• Responding to your inquiries and providing customer support
• Improving our website and services
• Analyzing usage patterns and trends
• Complying with legal obligations
• Protecting against fraud and ensuring website security

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations when you enroll in our courses
• Legitimate Interests: For improving our services, marketing, and website analytics
• Legal Compliance: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communications
• Website hosting and maintenance
• Data analytics
• Customer support

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please refer to our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 GDPR Rights (EU Residents)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit the processing of your data
• Objection: Opt-out of certain processing activities
• Withdraw Consent: Withdraw previously given consent

8.2 General Rights

• Unsubscribe from marketing communications
• Update your account information
• Request information about data processing
• Lodge complaints with supervisory authorities

To exercise these rights, please contact us at [email protected].

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Course enrollment data: 7 years after course completion
• Newsletter subscriptions: Until you unsubscribe
• Website analytics data: 26 months
• Customer support records: 3 years after resolution

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, please include "GDPR Request" in your email subject line.